COVID-19 Resources and FAQs
The COVID-19 pandemic has temporarily changed how many of us conduct business and interact with customers. We know you’ve become inundated with information about this crisis, so we’d like to cut through the noise and share some practical resources to help you through this time.
Your Customers Miss You - Are You Staying Engaged with Them?
OWhile loyal customers would rather visit you in person, if your store is closed due to the COVID-19 crisis, there are other ways you can stay connected. Communication is key during this time, so use your website, email or social media to stay in touch:
- Share stories and trends that lift the spirit. Share stories and trends that lift the spirit – and ask your customers to do the same by tagging you on social media.
- Let customers know how they can still shop while you’re closed. Do you offer online sales or curbside pickup?
- Keep them posted on steps you’ve taken to ensure everyone’s health and safety when you reopen.
- Showcase featured products and services, including gift guides, gifting trends and “Top Ten” lists.
- Provide updates on plans to re-open, and what customers can expect when you’re up and running again.
- Create a digital catalog that you can post online as a flipbook so customers can see your latest product offerings. Issuu is a popular service for digitizing and hosting online catalogs, and their basic plan is free!
Create an Ecommerce Website
One thing has become apparent — in 2020, it is critical for small businesses to have an online presence. Consider developing an easy-to-use website if you don’t have one.
Here are some reputable ecommerce website platforms that are cost-effective, easy to setup, require minimal upkeep, and currently offer free services.
Squareup is waiving monthly fees for their curbside pickup service functionality through June 30, 2020.
Zapiet is extending their free website trial.
Shopify is offering a 90-day free trial and offers other COVID-19 resources for small businesses on their website.
Big Commerce is offering three months free and 0% transaction fees.
Already Have a Ecommerce Website?
Check out these 8 tip from Google Here>
Learn About COVID-19 Resources for Small Businesses
It can be challenging to navigate through all the tools and strategies out there to assist small businesses these days. We identified some websites that might help make sense of what is available to you during this crisis.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed to assist small business owners. Read more in this guide.
U.S. Small Business Administration (SBA): Learn more here on applying for an SMA Economic Injury Disaster Loan.
U.S. Chamber of Commerce: Important and up-to-date information to prevent the spread of the virus and prepare businesses for the near and long-term impact.
America’s Small Business Development Centers: Webinars and other resources for small businesses impacted by COVID-19.
DEMDACO wants to provide our retail partners with all the information we can to help you through this journey. We will share learning opportunities for you, our valued partners, to provide guidance and insight as it becomes available
New Seasonal Realities for a Post-COVID World
Gifts & Decorative Accessories hosts webinar on new seasonal décor trends, plus takes a look at consumers' comfort levels.
Learn How to Promote Your Business on Social
Consumers are devouring more content on social than ever before; make sure your business isn't missing out.
Financial Opportunities: What You Need To Know About The CARES And Family First Acts
This webinar provided a summary overview for the Coronavirus Aid, Relief and Economic Security (CARES) Act, with emphasis on Phases 2, Families First and certain elements of Phase 3, the $2.2 trillion economic stimulus package, including tax and non-tax relief measures.
Coronavirus: A Discussion Of Industry Impact And Immediate Next Steps With GHTA Vice President, John Toler & Faire Founder And CEO, Max Rhodes
The rapid escalation of the coronavirus pandemic has brought immense change and challenges to our industry in an incredibly short amount of time. Faire surveyed 20,000 retailers and vendors on its platform to better understand the impact that social distancing & sheltering policies have had on their businesses.
Coronavirus: The Potential Areas Of Impact On The Gift, Garden, and Home Industry Supply Chain
John Toler of Evergreen Enterprises and Jimmy Fang of C&F Enterprises recently hosted a GHTA webinar, providing their thoughts on the four areas of potential impact the Coronavirus will have on the gift, garden, and home supply chain. The situation related to factories and upcoming trade shows is still very fluid, and John and Jimmy shared what they have learned since the Chinese New Year ended and since factories have restarted, or attempted to restart.
A New Website to Make Things Easier
When you’re ready, we’ll be here…with a new online experience. We used our “down time” to prepare for when things get back to normal. Website upgrades are based on feedback received from you, our retail partners.
Coronavirus FAQs for our Customers
Can end consumers contract the Coronavirus from handling DEMDACO product/s that may have been manufactured in affected areas?
- According to information published by the Harvard Medical School on 3/26/20, recent studies have found that the COVID-19 coronavirus can survive up to four hours on copper, up to 24 hours on cardboard, and up to two to three days on plastic and stainless steel. The researchers also found that this virus can hang out as droplets in the air for up to three hours before they fall. But most often they will fall more quickly. There's a lot we still don't know, such as how different conditions, including exposure to sunlight, heat, or cold, can affect these survival times.
- Based on this information, lengthy lead times from factories to our Distribution Center (typically 30 to 60 days) would indicate that contracting the virus from products manufactured in any other affected countries would not be possible.
- There is no confirmed report of transmission from an object-to-person.
- Person-to-person contact has been the only reported transmission type (such as sneezing, coughing, or physical transmission through saliva or mucus).
What actions has DEMDACO taken to help reduce the spread of the Coronavirus?
- All DEMDACO vendors have closed production until the beginning of March. They will follow guidance on when it is best for them to reopen and resume full operations.
- DEMDACO is monitoring CDC (Center for Disease Control) for updates to understand actions for health and safety pertaining to Coronavirus. DEMDACO has created a COVID 19 Task Force that meets daily or as needed to review updated information regarding the virus and determine how DEMDACO can best support the well-being of its consumers, retail partners, vendors, artists and colleagues.
- DEMDACO has cancelled all work related travel for its colleagues.
- DEMDACO has followed local government Shelter in Place recommendations and closed its offices and Distribution Center on 3/24/20 until 4/24/20 or until further instructions from its local/national government.
Will products I ordered from DEMDACO be delayed due to the efforts to quarantine the virus?
- DEMDACO does expect some product delays to occur.
- However, we cannot confirm the magnitude of any such delays at this time
- DEMDACO is working with all suppliers and vendor partners to help reduce any such impact to our consumers and retail partners.
- DEMDACO has followed local government Shelter in Place recommendations and closed our offices and Distribution Center on 3/24/20 until 4/24/20. No shipments will occur from DEMDACO unless it is determined by local government regulations that we can do so safely.
- DEMDACO does have good inventory levels of many products already stocked in our Edgerton, Kansas Distribution Center and could offer substitute options should an item/s become out of stock for any reason